How can we help?
Payment
Which payment methods do you accept?
Card payments are taken on our payment provider's secure hosted payment page. Cash on delivery is offered only where the store has enabled it for your address.
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Do you store my card number?
No. Card details are entered only on the payment provider's hosted page and never reach or get stored on our servers. We keep only the provider's transaction reference and payment status.
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When is my card charged?
Your order is marked paid only after the payment provider confirms the payment to our servers. Seeing a "thank you" page alone does not mark an order as paid.
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My payment failed. What should I do?
Your order stays unpaid and you can try again from the payment page or your order page. If the problem continues, contact your bank or try another card.
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How does cash on delivery work?
Where enabled, COD orders are placed as "awaiting collection" and are marked paid only after the carrier or staff confirm the cash was collected. You will not receive a paid receipt in advance.
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