How can we help?
Shipping & Returns
How long does delivery take?
Shipping options and estimated delivery times for your address are shown at checkout. Prescription lenses need production time before shipping. Estimates are not guarantees.
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How do I track my order?
Signed-in customers can see status updates in their account. Guests can use the order tracking page with their order number and email.
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What is your return policy?
You can request a return within 30 days of delivery from your account order page. See shipping & returns for the full process.
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How long do refunds take?
We issue refunds through our payment provider once the return is received. The time to appear on your statement depends on your bank.
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Do you ship internationally?
Available destinations are shown at checkout based on the shipping zones configured for this store.
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